Roman Moore
Patient Access Supervisor @Atrium Health
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WORK HISTORY
Patient Access Supervisor @Atrium Health
Lexington, NC, US
Supervise and support Patient Access staff across registration, admissions, scheduling, and financial clearance functions.Ensure accurate collection of patient demographics, insurance information, authorizations, and consents.Monitor workflows to maintain high performance in quality, productivity, customer service, and compliance.Serve as a resource for complex patient situations, escalations, and service recovery.Provide coaching, training, performance feedback, and employee development to team members.Collaborate with clinical, revenue cycle, and leadership teams to improve patient experience and operational efficiency.Ensure compliance with HIPAA, EMTALA, CMS, and Atrium Health policies and procedures.Review reports, metrics, and KPIs to identify trends, resolve issues, and drive continuous improvement.Assist with staffing, scheduling, and coverage to meet departmental and patient care needs.
EDUCATION
Strayer University
Criminal Theory , Psychology
Strayer University
Criminal Justice
Walden University
Master of Business Administration - MBA, Health/Health Care Administration/Management
ABOUT ROMAN MOORE
Highly skilled Operations Manager with extensive experience in hiring, training, and managing personnel. Manage between 50 to 80 employees. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.Proven ability to build strong relationships, resolve union, grievances, assist in arbitration, and interpret union contracts. Expertise in compliance audit performance, and process improvement, with a strong foundation in healthcare and project management. I\'m a graduate of Strayer University with a degree in Criminal Justice and I have my Masters of Business Administration in Healthcare management from Walden University. I\'m very interested in obtaining a position within the healthcare or business management field.
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