Roman L.
♾️ Inventor of Patented AI Technology | Co-Founder & CTO at CoSupport AI ⚡ Building AI Agents for Customer Support & Sales ⚡ Ideal for Companies Handling High Volumes of Daily Customer Interactions
- Role
- Chief Technology Officer at Cosupport.Ai
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Roman L.
I design and implement AI solutions that help companies automate customer support and…
Experience
Chief Technology Officer
Oct 2020 — Present · US
Lead AI Strategy and Innovation: Spearhead the design and implementation of CoSupport\'s AI solutions, transforming customer support and internal operations by utilizing cutting-edge AI technology built on company-specific data.• Develop Scalable AI Architectures: Architect AI-driven customer service and business intelligence platforms, enabling automation of customer inquiries across multiple communication channels.• Ensure Data Security and Compliance: Oversee the implementation of robust data security protocols, including enterprise-grade security, ISO certification, and dedicated self-hosted LLMs to protect sensitive information.• Optimize AI Performance for Business Efficiency: Continuously optimize AI systems to deliver faster, more precise, and cost-effective responses, reducing ticket processing time and driving significant operational efficiencies.• Drive Cross-Departmental AI Integration: Collaborate with teams across the organization to integrate AI copilots into customer service, HR, sales, and marketing, turning business data into actionable insights and enhancing decision-making processes.
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