Romain Delmotte
Senior Manager Technical Operations @Deel
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WORK HISTORY
Senior Manager Technical Operations @Deel
Maturing and scaling our technical support function 🦾• Building a payment integration operation from scratch 🧱
EDUCATION
SUPINFO
Master of Science (MS), Computer Science
Dominican University of California
Certificate, Operating Systems Development
SKILLS
ABOUT ROMAIN DELMOTTE
It’s the mid-90s, and I’m about 10 when I learn about networks, systems, and code on the family computer. My passion for tech has never stopped since. Years after, it’s ITIL that sparked my insatiable interest for IT management.With over 15 years now in technology operations and technical support in the SaaS industry, I’m still a problem-solver at heart, known for diving deep into complex issues and finding effective solutions.Early in my career, I managed infrastructure projects and implemented key systems, from disaster recovery plans to full-blown Splunk environments, transforming operations with data-driven decision-making and robust technical measures. I then built and led teams to improve and scale technology operations with Site Reliability Engineering (SRE) practices. In recent years, I chose to get closer to the customer and transitioned to leading technical support teams. My latest role was a promotion to Director of Technical Support at Cheetah Digital/Marigold, where I led a global team of up to 60 support engineers, implementing strategic improvements and fostering cross-functional collaboration.Today, my expertise lies in implementing modern incident response, enhancing observability and monitoring strategies, scaling and improving technical support processes and teams. I excel at bridging technical teams and customers to deliver exceptional service.
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