Rolwin Dsouza

About Rolwin Dsouza

I’m Rolwin Dsouza, a Data Analyst with a Master\'s in Data Science and Analytics and 4…

Experience

1. Associate - Data Analyst Client Operations (M2)

   Symphony Talent

   Nov 2024 — Present · Bengaluru, IN

   Data Analyst – Client Success & Revenue OperationsAs a Data Analyst specializing in Client Success and Operations, I leverage Power BI, Excel, Salesforce CRM, Databricks, Databricks SQL, Sigma Computing, SQL, and Jira Tempo to drive data-backed decision-making and operational efficiency. My work focuses on tracking key performance metrics, predicting churn, forecasting revenue, and optimizing resource and capacity planning to support strategic growth.Key Achievements & Responsibilities:Product Usage & Performance Analysis: Utilized historical and real-time datasets to identify high-performing products and uncover growth opportunities, delivering insights that shaped product enhancement and go-to-market strategies.Global Utilization Dashboard (Power BI + Jira + Excel): Designed and automated an end-to-end utilization dashboard, reducing manual reporting by 78% and boosting delivery productivity by 21%.Databricks & Sigma Advanced Dashboards: Built scalable, data-driven dashboards in Databricks and Sigma Computing, integrating data from multiple systems to visualize global utilization, time tracking, and productivity metrics.Churn Prediction & Revenue Forecasting: Leveraged client health scores and engagement trends via Client Success and Pendo tools to forecast churn and implement retention strategies.NPS & Client Sentiment Analysis: Conducted quarterly NPS studies, translating client satisfaction data into actionable recommendations for service improvement.Financial & Pipeline Reporting: Developed ATR, revenue forecasting, and Closed Won/Lost reports—analyzing both one-time and recurring revenue to support budgeting and renewal planning.Salesforce Administration: Managed and optimized CRM workflows by creating custom objects, fields, and automation, ensuring clean data flow across teams.Partnered closely with US stakeholders to transform data into clear visual stories and strategic insights, driving process improvement and business alignment.

Education

• Shri Dharmasthala Manjunatheshwar Educational Society, UJIRE

  PUC, Business/Commerce, computer science

• Sacred heart primary and high school hirebyle

  Primary and highschool , 4th to 10th

• Jain (Deemed-to-be University)

  Master of Business Administration - MBA, Data Science and Data Analytics

• St. Aloysius (Deemed to be University)

  Bachelor of Commerce - BCom, Professional Industry integrated /Investment /Finance and marketing/Market Research & Analystics

  2019 — 2022