Rodrigo Lopez
Executive Officer @Department for Work and Pensions (DWP)
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WORK HISTORY
Executive Officer @Department for Work and Pensions (DWP)
London, GB
Led end-to-end claims management and guided clients through the Universal Credit platform, ensuring regulatory compliance and equitable access—particularly for vulnerable populations.Improved customer satisfaction by 25% through proactive service delivery and targeted support initiatives during the COVID-19 pandemic.Conducted in-depth case assessments and delivered tailored policy guidance to individuals in crisis, connecting them with financial, housing, educational, and mental health resources.Oversaw client onboarding and account management, ensuring adherence to compliance standards while fostering long-term engagement and trust.Delivered strategic presentations to employers, promoting inclusive hiring practices and supporting policy-driven workforce development for benefit recipients.Collaborated cross-functionally to streamline internal processes, reduce risk exposure, and enhance service delivery outcomes.
EDUCATION
Universidad Nacional Autónoma de México
Diploma, Political Communication
Tecnológico de Monterrey
Diploma, Public Policy Analysis
Universidad Complutense de Madrid
Diploma, Latin America, Europe and Asia in Globalization
Universidad Iberoamericana, Ciudad de México
Bachelor's Degree, International Relations and Affairs
The University of Glasgow
Master of Science (MSc), Environment and Sustainable Development
University of Glasgow
Master of Science - MS, Sustainability Studies
Axelos
PRINCE2, Project Management
SKILLS
ABOUT RODRIGO LOPEZ
Bilingual Compliance & Policy Professional | Customer Success-Focused | Strategic…
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