Rolie Ryan
Director of Customer Success - Voice of the Customer @Leankor.Ai
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WORK HISTORY
Director of Customer Success - Voice of the Customer @Leankor.Ai
Lead a team of customer success managers in delivering exceptional service and support to a diverse portfolio of enterprise clients.\\\\n• Collaborate with cross-functional teams, including sales, marketing, and product, to align customer success initiatives with overall company objectives.\\\\n• Define and implement key performance indicators (KPIs) to measure the effectiveness of customer success efforts and drive continuous improvement.\\\\n• Establish strong relationships with executive-level contacts at customer organizations, becoming a trusted advisor and strategic partner.\\\\n• Provide leadership and mentorship to the customer success team, fostering a culture of collaboration, growth, and excellence.\\\\n\\\\n\\\\nKey Contributions:\\\\n• Managing enterprise class book of business including many companies on the fortune 500 list and directly managing CS operations for fortune 100 companies\\\\n• Solely responsible for developing, managing, and optimizing CS operations for Customer Success Journey segments.\\\\n• Taken on the role of Customer Champion internally to allow Customers a strong voice in product alignment, market focus and success initiatives.\\\\n• Periodically work in all roles within the CS team to better understand how team members add value to their customer segments and what gaps need to be filled to make the team more successful for customers.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
Canadore College
Diploma, Aircraft maintenance technician
Canadore College
Aircraft maintenance technician, Airframe Mechanics and Aircraft Maintenance Technology/Technician
CDI College
Certificate, IT Technician
SKILLS
ABOUT ROLIE RYAN
I am the Director of Customer Success at Leankor, an Enterprise Work Management Software…
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