Roli Gupta
eCommerce Specialist; Helping Brands, Retailers, Marketplaces and B2B Companies accelerate their Digital Commerce
- Role
- Key Account Manager, North America at Iksula
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Roli Gupta
A Dynamic and result oriented professional associated with IKSULA, having 8+ years of extensive experience in Business Development and Software sales (India/SAARC) & Inside Sales Activities. Proven skills with successful track record in B2B and B2C industries including Wholesale & Distributors, Retail, Apparel & Fashion, Enterprise IT Software, Non-Profits, Agencies, & numerous clients across multiple industries. Experienced communicating directly with C-Level & VP-Level stakeholders, presenting eCommerce, digital, mobile marketing strategies, and dealing with executive level issues. Adept at designing innovative solutions, digital strategy, aligning teams & delivering results. Spearheaded projects for : • Digital Transformation • eCommerce Re-platforming & Website Redesign • Taxonomy & Product Data • Search Optimization • Content Management • Campaign management on marketing automation platforms • Promotions & Pricing • Customer Experience - Mystery Shopping, Competitor analysis & comparison, • Digital Asset Management (DAM) & Reco Specialties: IBM WCS, Salesforce Commerce Cloud (Demandware), Magento, Hybris, Multi-channel Content & E-commerce, Digital Marketing, Online & Mobile Strategy. e-business, International Business, Mobile Marketing, Branding and identity, Interactive Marketing, Web Development, Business Development.
Experience
Key Account Manager, North America
Aug 2023 — Present
I work with global clients to launch, scale and optimize their ecommerce businesses. I have experience across the eCommerce value chain – omnichannel technology, merchandising, supply chain, order management and contact centers.\\\\n\\\\neCommerce landscape is constantly evolving, so it\'s important to stay updated on industry trends, new technologies, and best practices, and advise clients on adopting innovative solutions. Collaborating with clients to set clear goals and Key Performance Indicators (KPIs) will help measure the success of their services and ensure alignment with their business objectives.\\\\n\\\\nMaking sure that regular customer reviews are conducted, so that their needs are met, excellent customer service is achieved, and future improvements and services are developed.\\\\n\\\\nIdentify and anticipate additional opportunities for enhancements, improvements, or new services with existing and new clients\\\\n\\\\nPresent analysis and recommendations to key stakeholders both client-side and internally\\\\n\\\\nRegularly providing clients with performance reports and insights on their eCommerce operations will showcase the value of your services. Data-driven analysis will help you identify areas for improvement and demonstrate the impact of your solutions.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Chhatrapati Shahu Ji Maharaj University
Bachelor of Arts - BA, Economics, Second
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