Rolf Taylor
Jr Broadcast Engineer @CACI International Inc
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WORK HISTORY
Jr Broadcast Engineer @CACI International Inc
Arlington, VA, US
Contractor supporting the FEMA-sponsored National Public Warning System by maintaining, exercising, testing, and upgrading the Primary Entry Point Radio Facilities that are the backbone of the emergency alert system.This encompasses a wide range of activities working with a range of equipment audio and radio equipment to generators, fuel tanks and on-site facilities.Research various topics including parts sources, Nuclear Biological and Radiological vestibules, and various equipment.Responsible for testing and reporting status of hundreds of PSTN lines used in the system. Interfaced with Telco to get problems resolved.Worked closely with FEMA Technical Services Center on testing.
EDUCATION
Case Western Reserve University
BA, Psychology/Communication Sciences
SKILLS
ABOUT ROLF TAYLOR
I enjoy solving problems and, if necessary, learning as I do it. I demand customer satisfaction.I have the ability to put myself in Customers’ shoes; to understand and share their pain - and to see clearly ways that it can be alleviated by changes to a product or its associated documentation.Several times a week I see products, product literature, web sites, or product manuals, where I think to myself “do they even have a product manager”? Is anyone working hand-in-hand with the engineers to represent the customer?I am reminded frequently that my ability to see such things is clearly not common. So often I see issues that could be easily remedied, were there someone with my abilities on the team.Specialties-Taking care of customers-Preventative Customer Support-Product definition including user interface & feature set-Deductive troubleshooting, preventative problem solving. Analysis and insight-Product documentation/technical writing-ISDN (BRI/PRI), T1, POTS troubleshooting incl. line & network issues (Incl. protocol analysis). Dealing with the phone company-High quality audio transmission using RTP/UDP/IP over VPNs (MPLS /Metro Ethernet), the Internet, and private links (T1 & radio links).
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