Rolando Kaddisi

Chief Application Analyst @National Bank of Canada

Montreal, QC, CA

Lead the analysis, development, and optimization of a critical financial application, ensuring seamless functionality and integration with core banking systems to support daily financial operations and customer services.• Deliver comprehensive application support by performing rigorous testing, identifying issues, and ensuring system stability. Serve as a key resource for advisors by answering questions, resolving user issues, and providing targeted training to enhance their daily workflows.• Collaborate closely with IT, business stakeholders, and external vendors to define and refine requirements for new features and improvements, ensuring alignment with strategic business goals and regulatory standards. Act as a liaison between technical teams and business units.• Maintain detailed documentation for the application, including configurations, technical specifications, and troubleshooting guidelines. Ensure all information is accurate, accessible, and up to date to support ongoing maintenance, future upgrades, and knowledge sharing.

Conservatoire National des Arts et Métiers

Bachelor's degree, Senior Technician in Electronic, Electrical and Automation

Conservatoire National des Arts et Métiers

Master's degree, Telecommunications Engineering