Roland Kratzer
Senior Operations Director
- Role
- Senior Operations Director at Genex Services
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Roland Kratzer
Roland Kratzer is a results-driven operations executive with over twenty years of experience driving organizational performance improvement and growth. He has proven success designing and implementing operations programs and management initiatives in a wide variety of industries.Having held senior operations leadership positions with niche market leading companies such as Genex Services, CID Management, Paul\'s Custom Shutters, and Cofix, Roland has improved the performance of organizations with over $60 million in annual revenues and 500 team members.Critical Skill Set:Operations LeadershipGeometric Growth ModelsScalable Process DevelopmentTalent Recruitment, Development & ManagementCorporate Culture DevelopmentCross-Functional Team LeadershipVendor ManagementCustomer Service ManagementMergers & Acquisitions
Experience
Senior Operations Director
May 2013 — Present · Westlake Village, CA, US
Our Missions: Improve patient care and outcomes by reducing inappropriate care and enabling appropriate care Lower overall claims cost using technology and process to squeeze all the \"administrative air\" out of the claims processWe are the top U.S. Utilization Review Technology company serving Workers\' Compensation insurers, self-insured employers and third party administrators.Direct business operations for largest U.S. utilization review technology company serving Workers\' Compensation industry with a team over 500. Scaled operations through 6+ years of continuous mergers, acquisitions and growth Built intentional corporate culture to attract, grow and retain high performing talent Directed best in class organization that fosters dynamic customer relationships and maximizes retention Managed company’s annual SOC 2 certification audits
Education
The Wharton School
MBA, Entrepreneurial Management
University of Pennsylvania
BA, Political Science, Minor Marketing
Skills
- Quality Assurance
- Mergers & Acquisitions
- Entrepreneurship
- Sales Management
- Operations Management
- Project Management
- Training
- Customer Service Management
- Cross-Functional Team Leadership
- Marketing Strategy
- Business Development
- Relationship Marketing
- Strategic Alliances
- Leadership
- Outsourcing
- Business Process Improvement
- Mergers
- Start-Ups
- Management
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