Roland Jutras
Service Delivery Manager at Itineris
- Role
- Service Delivery Manager at Itineris
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Roland Jutras
A professional with more than 25 years of progressive telecommunications/software…
Experience
Service Delivery Manager
May 2022 — Present · Atlanta, GA, US
Manage Daily Operations of assigned Metropolitan Utilities using UMAX Platform.Ensure Support SLA\'s are met.Ensure Software Release schedules are met.Develop, Support and Mentor the Service Delivery team to achieve career goals.Ensure Customers continue to see value in UMAX platformCustomer Advocate to manage escalations and enhancement requests.
Education
Multiple Vendor Certifications and Training
Telecommunications Technology
Skills
- Project Management
- Business Development
- Sales Operations
- Professional Services
- Cisco Technologies
- Leadership
- Sales
- Sales Process
- Telecommunications
- Management
- Pre-Sales
- Cross-Functional Team Leadership
- Program Management
- Business Process
- Voip
- Account Management
- Training
- Networking
- Wireless
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