Roland Shields
Problem Solve • Build • Innovate | Endpoint Engineer | Microsoft Intune | Azure AD | PowerShell Automation | Endpoint Security | 3,500+ Users Supported
- Role
- Information Technology at Creative Artists Agency
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Roland Shields
Endpoint Engineer with 10 years of experience supporting and optimizing enterprise environments across Microsoft 365, Azure AD (Entra ID), and modern endpoint platforms.I specialize in:• Microsoft Intune & Autopilot deployments• Identity & access management (Azure AD, MFA, Conditional Access)• PowerShell automation for user and device lifecycle• Endpoint security (Defender, Qualys, SentinelOne)In my current role, I:• Support 3,500+ users across enterprise systems• Reduced ticket resolution time by 35%• Improved onboarding efficiency by 60%• Ranked #1 in my region for resolved tickets (2024 & 2025)I’ve also built hands-on cloud projects involving:• Azure Virtual Machines & networking• Infrastructure as Code (Terraform)• Azure Policy & governance• Kubernetes (K8s) environments• Cloud migration simulationsI’m currently focused on transitioning deeper into cloud engineering and modern infrastructure roles.Open to opportunities in:Cloud Engineer | Endpoint Engineer | Systems Engineer | Azure-focused roles
Experience
Information Technology
Apr 2023 — Present · Nashville, TN, US
Supported 3,500+ users across enterprise environment• Reduced ticket resolution time by 35% through process improvements and automation• Improved onboarding efficiency by 60% via streamlined provisioning workflows• Led region in total resolved tickets across all engineers in 2024 and 2025• Managed onboarding, account provisioning, permissions, and licensing during acquisitions• Administered Microsoft Intune, Azure AD, JAMF, SCCM across Windows and macOS environments• Implemented MFA, conditional access, endpoint protection, and Group Policy enforcement• Developed and enforced cybersecurity best practices including least-privilege access• Automated onboarding workflows using PowerShell scripts• Trained regional IT staff on systems, infrastructure, and escalation processes
Education
Youngstown State University
N/A, Business Admin
2010 — 2012
Middle Tennessee State University (MTSU)
Bachelor of Science, Computer Information Systems/Business Administration
2015 — 2018
Skills
- Microsoft Office
- Microsoft Word
- Customer Service
- Microsoft Excel
- Teamwork
- Time Management
- Powerpoint
- Customer Satisfaction
- Leadership
- Strategic Planning
- Social Media
- Financial Planning
- Business Development
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.