Roland Dieguez
Field Service Engineer II at Philips Health Systems North America
- Role
- Field Service Engineer Ii at Philips
- Location
- Hialeah, FL, US
- LinkedIn followers
- 500 followers
About Roland Dieguez
Service and Install Philips hemodynamic equipment including XPER XIM, Calysto S4, and…
Experience
Field Service Engineer Ii
May 2016 — Present · Miami, FL, US
Review, investigate and process customer complaints in a uniform and timely manner and ensure their accuracy and completeness. This includes:Performing initial review of assigned products within 5 business days of the notification date.Identifying complaints that may be reportable as adverse events or those needing further review or investigation.Investigating and documenting specific elements and circumstances involved in a complaint. Critical elements of the complaint should be clear and unambiguous. The investigation will be documented in the complaint file.Assessing accuracy and completeness of service findings and associated coding. Working with domestic and international service organizations to resolve open issues.Closing quality and non quality complaints.Assess complaints for adverse event and MDR reportability. This includes:Investigating and determining the reportability of complaints.Documenting the reportability assessment in the complaint file.Filing adverse event/MDR reports with the FDA and other government agencies around the world. All reports will be filed within the agency specified timelines for the reported event.Prepare and submit responses to regulatory agency and customer inquiries. This includes:Working with customers, sales & marketing, engineers and others to investigate inquiries.Preparing and filing written response to inquiries. All responses will be completed and filed within the time period specified by the requesting agency.Perform other QA related duties on an as needed basis to support department objectives and business needs. This includes (but is not limited to):Generating quality data for analysis, management review or in support of other objectives.
Skills
- Emr
- Sql
- IT Solutions
- Sharepoint
- Team Leadership
- IT Service Management
- Healthcare IT
- Microsoft Access
- System Administration
- Disaster Recovery
- Technical Support
- Databases
- Project Management
- Computer Hardware
- Hospitals
- Vpn
- Network Administration
- Customer Service
- Mac Os X
- Hl7
- Access
- Microsoft Exchange
- Networking
- Windows Server
- Software Documentation
- Servers
- Windows Xp
- Electronic Medical Record (Emr)
- Hardware
- Network Security
- Healthcare
- Problem Solving
- Iphone
- Dns
- Outlook
- Process Improvement
- Healthcare Information Technology (Hit)
- Vmware
- Visio
- Windows
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