Roisin S.

About Roisin S.

I specialize in leading enterprise transformation, Agile adoption, and digital strategy to enhance customer and employee experiences. With 15+ years of experience, I’ve delivered scalable solutions in process optimization, sales enablement, and product strategy—driving measurable business impact. Transformation & Process Optimization – Implemented Lean & Agile methodologies to streamline workflows, improve efficiency, and reduce costs. Data-Driven Strategy – Leveraged AI, automation, and analytics to enhance retention, segmentation, and customer engagement. Program & Change Leadership – Secured buy-in for enterprise-wide digital initiatives, driving Agile adoption and cross-functional collaboration. CX & Sales Enablement – Developed frontline tools, coaching programs, and enablement strategies to optimize agent productivity and customer experience.I thrive in environments that require strategic vision, operational execution, and customer experience transformation—aligning technology, people, and processes to scale solutions and improve business performance.

Experience

1. Director, Sales Operations & Enablement

   Culligan Quench

   Jan 2026 — Present

Education

• Temple University

  Bachelor of Arts - BA

Skills

• Direct Sales
• Solution Selling
• Coaching
• Content Development
• Public Speaking
• B2b
• Otm
• Product Launch
• Five9
• Outbound Training
• Cold Calling
• Web Chat
• Facilitation
• Leadership
• Telecommunications
• Call Centers
• Lead Generation
• Pipeline Management
• Project Management
• Salesforce.com
• Sales Coaching
• Business Strategy
• Sales Management