Rohit Sharma
Sr Customer Success Engineer @Acefone
Signup · Get unlimited contacts
WORK HISTORY
Sr Customer Success Engineer @Acefone
Gurugram, IN
Customer-focused professional with 4+ years of B2B SaaS experience, specializing in customer communications and lifecycle management. Achieved over 90% customer retention across 1500+ enterprise accounts including Kotak Mahindra Bank, Pine Labs, and Indusind Bank. Expert in cross-functional collaboration and customer experience.Key Results:• 1500+ customers managed over 3+ years• 100% onboarding success rate through structured communication• Zero service disconnections despite handling critical escalations• Created scalable processes and training materials
EDUCATION
RD Engineering College
Bachelor of Computer Science
TesTHING Technologies
Corporate Automation Training
Udemy
Digital Design Masterclass
ABOUT ROHIT SHARMA
I work in SaaS implementation and customer enablement, helping enterprise clients onboard, adopt, and use products effectively.With 6+ years of experience, I specialize in client onboarding, training, documentation, and technical issue resolution. I’ve worked closely with sales and technical teams to ensure smooth go-lives and long-term customer retention.Open to roles in Implementation, Customer Success, Enablement, and Technical Training.My Expertise-> Customer Communications - Creating communication strategies that drive adoption and retention-> Enterprise Account Management - Managing accounts like Kotak Mahindra Bank, Pine Labs, Indusind Bank-> Cross-functional Collaboration - Bridging teams for unified customer experience-> Content Strategy - Developing communications that educate and engage customersKey Results-> customers managed with 90% retention over 4+ years-> 100% onboarding success rate through structured communication-> Nearly zero service disconnections despite handling critical escalations-> Created scalable processes and training materialsPassionate About: Creating exceptional customer experiences through meaningful communications.Ready to connect! Let\'s discuss customer experience transformation.#CustomerSuccess #CustomerExperience #B2BSaaS #CustomerCommunications #ImplementationEngineer
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.