Rohit Sharma

About Rohit Sharma

I work in SaaS implementation and customer enablement, helping enterprise clients onboard, adopt, and use products effectively.With 6+ years of experience, I specialize in client onboarding, training, documentation, and technical issue resolution. I’ve worked closely with sales and technical teams to ensure smooth go-lives and long-term customer retention.Open to roles in Implementation, Customer Success, Enablement, and Technical Training.My Expertise-> Customer Communications - Creating communication strategies that drive adoption and retention-> Enterprise Account Management - Managing accounts like Kotak Mahindra Bank, Pine Labs, Indusind Bank-> Cross-functional Collaboration - Bridging teams for unified customer experience-> Content Strategy - Developing communications that educate and engage customersKey Results-> customers managed with 90% retention over 4+ years-> 100% onboarding success rate through structured communication-> Nearly zero service disconnections despite handling critical escalations-> Created scalable processes and training materialsPassionate About: Creating exceptional customer experiences through meaningful communications.Ready to connect! Let\'s discuss customer experience transformation.#CustomerSuccess #CustomerExperience #B2BSaaS #CustomerCommunications #ImplementationEngineer

Experience

1. Sr Customer Success Engineer

   Acefone

   Feb 2022 — Present · Gurugram, IN

   Customer-focused professional with 4+ years of B2B SaaS experience, specializing in customer communications and lifecycle management. Achieved over 90% customer retention across 1500+ enterprise accounts including Kotak Mahindra Bank, Pine Labs, and Indusind Bank. Expert in cross-functional collaboration and customer experience.Key Results:• 1500+ customers managed over 3+ years• 100% onboarding success rate through structured communication• Zero service disconnections despite handling critical escalations• Created scalable processes and training materials

Education

• RD Engineering College

  Bachelor of Computer Science

  2014 — 2018

• TesTHING Technologies

  Corporate Automation Training

  2020 — 2020

• Udemy

  Digital Design Masterclass

  2021 — 2021