Rohit Naulakha
Product Manager - Customer Journeys @ Axis Bank | Customer Satisfaction, User Adoption, Funnel Optimization
- Role
- Product Manager - Customer Journeys at Axis Bank
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Rohit Naulakha
With over a decade of professional experience, I specialize in product management and digital transformation, focusing on enhancing customer journeys and driving growth. At Axis Bank, I lead an end-to-end digital acquisition and onboarding platform, committed to simplifying processes while adhering to a regulated environment. My passion lies in leveraging cross-functional collaboration to deliver impactful solutions that resonate with users and align with organizational goals. At Axis Bank, I have spearheaded the development of multiple 0→1 customer journeys, collaborating with engineering, design, analytics, and risk teams to deliver seamless digital experiences. I have successfully driven continuous funnel optimizations through data-driven experimentation, drop-off analysis, and integrations with internal and external services. My work has empowered scalable acquisition across diverse channels, contributing to business growth and enhanced customer satisfaction.
Experience
Product Manager - Customer Journeys
Jul 2021 — Present · Mumbai, IN
Owning an end-to-end digital acquisition and onboarding platform, focused on simplifying customer journeys and improving growth, conversion and satisfaction while operating in a regulated environment. Built and scaled multiple 0→1 journeys, partnered with engineering, design, analytics, operations and risk to ship high-quality releases, and drove continuous funnel improvements through instrumentation, drop-off analysis, and experimentation. Led integrations with multiple internal/external services for identity verification, fraud checks, and income assessment, and enabled scalable acquisition across partner-led and assisted channels (agents/branch/call-center) through workflow and journey redesign.
Education
National Institute of Technology Durgapur
Bachelor of Technology (B.Tech.), Computer Science
2008 — 2012
IIT Bombay - Shailesh J. Mehta School of Management
Master of Business Administration (MBA)
2015 — 2017
Skills
- Sql
- Linux
- Java
- C
- Programming
- Java Enterprise Edition
- Data Structures
- Javascript
- Unix
- Operating Systems
- Matlab
- Microsoft Excel
- Mysql
- Microsoft Office
- C++
- Algorithms
- Core Java
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