Rohit Kumar
IT Leader | Project Manager | Driving Digital Transformation & Operation Excellence
- Role
- Assistant Manager at TP
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Rohit Kumar
In During the tenure of 12 years of Experience I have worked with organization like…
Experience
Assistant Manager
Nov 2022 — Present · Indore, IN
Team Leadership: Managed a team of 25 engineers to support over users at the Indore site, covering various processes.Business Continuity: Successfully relocated a site with over users without any business interruption at Teleperformance.Issue Resolution: Analyzed escalated issues and implemented solutions to enhance service quality.SLA Compliance: Ensured all technical issues, incidents, and requests were addressed and resolved within the Service Level Agreement (SLA).System Audits: Conducted regular system audits to identify potential improvements, maintaining optimal IT infrastructure performance.Project Coordination: Coordinated cross-departmental IT projects, delivering solutions on time and within budget constraints.Performance Reporting: Prepared and presented reports on IT performance metrics to stakeholders, demonstrating the value and impact of IT investments.Service Delivery: Delivered IT and data services within agreed SLAs, ensuring full departmental compliance.Security Compliance: Ensured security compliance exceeded 99% across all three compliance tools: Endpoint Detection and Response (EDR), Data Center (DC), and Tenable-I/O (Nessus).
Education
SunRise University Alwar
Bachelor of Arts - BA
2013 — 2016
Shyama Prasad Vidyalaya
High School
2004 — 2006
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.