Rohit Khanna
Building Global Ops & CX Functions | Driving Strategy & Scale
- Role
- Global Cx & Systems Strategy at International Schools Partnership Limited
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Rohit Khanna
Rohit Khanna is a strategic Operations and Customer Success leader with a strong foundation in SaaS, project management, and service delivery.At the International Schools Partnership Ltd, he leads global initiatives to implement and optimize core customer systems, enhancing customer experience and enabling data-driven decisions. Previously at Meritto, he co-built the Operations function, driving process improvement, change management, and AI-led efficiency. He also led Customer Success at Digii, managed key accounts at LEAD Group, and served as an Assistant Professor at Lovely Professional University. Earlier, he began his corporate journey with Wipro, where he built a strong foundation in client engagement, and volunteered with Make A Difference, leading initiatives focused on youth development and community impact.A Dale Carnegie Certified Trainer, NTSE, and Dr. APJ Abdul Kalam Scholar, Rohit blends execution with empathy and strategy with purpose.
Experience
Global Cx & Systems Strategy
International Schools Partnership Limited
Oct 2025 — Present
Shaping and delivering a group-wide approach to customer experience and core platforms, enabling consistent, high-quality CX journeys across 100+ international schools-Leading the rollout, optimisation, and adoption of key customer-facing systems, balancing scalable standards with local market requirements-Working closely with commercial, academic, and regional teams to translate strategy into measurable enrolment, conversion, and retention outcomes.
Education
Cathedral Sr Sec School
Intermediate
Dr. A.P.J. Abdul Kalam Technical University
Bachelor of Technology (B.Tech.), Computer Science
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