Rohit Kaushik

About Rohit Kaushik

The unique combination of hands-on administration that maximizes organizational effectiveness, operations-oriented leadership that ensures efficiency and people-oriented guidance that yields productivity. I’ve done all that and much more in senior-level positions in the business-centre sector for more than 15 years, where I consistently scrutinized processes with an eye toward greater efficiency. My accomplishments include assessing current and future staffing requirement, overseeing allocation of financial resources, Service Delivery, Project Management, Client Servicing, Vendor management and Team Management. I can build and lead successful, goal-oriented teams of professional staff while overseeing budgets and resources for bottom-line results. I have turned unprofitable operations into profit-makers. I have contributed to keeping business centres running like well-oiled machines with a warm, human touch. Upon identifying key issues, I solve problems while embracing change and its positive effect on successful organizations. Encouraging commitment, team spirit, pride, trust, and group identity are particular strengths.

Experience

1. Manager (Back Office Operations)

   HyTechPro

   Aug 2007 — Present

   Accountable for the quality of work to be delivered by the agents.Conducting Gap analysis and rendering performance based feedback to the team. Title : SEO & SEMTeam Size : 3Scope : Web Page Optimization (SEO) and SEM for hytechpro.com, qualitysoftpro.com, 1dash1.com and for Bookmykhana.com. The process involved Article and Blog Submission, Press Release Submission, Link building, web page optimization.

Skills

• Business Process Outsourcing (Bpo)
• Microsoft Office
• Planning
• Process Engineering
• SEO
• Business Analysis
• Business Development
• Business Process Improvement
• Market Research
• Customer Relations
• Outsourcing
• Resource Management
• Sla
• Data Conversion
• Project Management
• Strategic Planning
• Content Management
• Budgeting
• People Management
• Operations Management
• Team Management
• Management
• Team Building
• Customer Relationship Management (Crm)
• Documentation
• Data Analysis
• Team Leadership
• Erp
• Xml
• Online Marketing
• Analytics
• Analysis
• Html
• Management Consulting
• People Skills
• Software Documentation
• Ocr
• Lead Generation
• Vendor Management
• Process Improvement