Rohit Kapoor
- Role
- Vice Chairman & CEO at EXL
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Rohit Kapoor
Rohit Kapoor is the co-founder, Chairman and CEO of EXL. Under his leadership, EXL has…
Experience
Vice Chairman & CEO
Apr 2008 — Present
Rohit has expanded the company across United States, Europe, Asia, Latin America, and South Africa. Under his leadership, EXL has progressed from a BPO services company to operations management and analytics company to now a strategic digital transformation partner. o 2016: Digital Intelligence – After observing the market and seeing opportunity to help companies achieve their digital goals, Rohit reevaluated EXL\'s digital strategy. This lead to the introduction of a new method for achieving transformation success: Digital Intelligence.\" Digital Intelligence is a synergy of bringing together human talent and the technological power to accomplish the seemingly unachievable goals for our clients. Today, EXL enables our clients to become industry leaders by embracing the latent technologies while systematically transforming their business processes and achieving financial and strategic goals o 2013: Launch of the EXLerator framework – Under the able leadership of Rohit, EXL made the drastic pivot into the digital play by launching the The Digital EXLerator Framework – It infuses EXL’s foundation of domain and data with five building blocks of transformation: customer interaction, artificial intelligence, dynamic analytics, advanced technologies and digital products. These levers drive digital transformation by reimagining customer journeys and enabling an agile and intelligent operation to improve revenue growth and profitability for our clients.
Skills
- Start-Ups
- Business Process Improvement
- Crm
- Operations Management
- Vendor Management
- Business Process Re-Engineering
- Outsourcing
- Business Transformation
- Management Consulting
- Business Analytics
- Business Analysis
- Service Delivery
- Business Strategy
- Offshoring
- New Business Development
- Analytics
- Process Improvement
- Team Management
- Mis
- Business Development
- Business Process
- Venture Capital
- Bpo
- Strategy
- Program Management
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