Rohit Jain
Head of Product, Customer Returns @Amazon
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WORK HISTORY
Head of Product, Customer Returns @Amazon
London, GB
Driving Amazon’s EU product vision for returns and after-market services, with a focus on reducing policy misuse and enhancing CX. Built a 3-year roadmap delivering $150M+ projected savings, launched personalised post-purchase solutions improving NPS and saving $50M annually, and deployed AI/ML returns misuse prediction models. Passionate about implementing complex strategies, building and scaling products, and embedding product-thinking best practices across the org.
EDUCATION
Indian Institute of Technology, Roorkee
Bachelor's degree
Wayne State University
Intern
INSEAD
Master of Business Administration - MBA
SKILLS
ABOUT ROHIT JAIN
Product-focused business leader with global experience driving strategy, execution, and growth across e-commerce and energy sectors. Currently leading product for returns and after-market services at Amazon, where I build scalable products and AI/ML-powered solutions that enhance customer returns experience and reduce costs. Previously at Schlumberger, I led large, multicultural teams across the Middle East and South Asia, delivering complex programs in operations, digital transformation, and technology. Passionate about creating products that solve real customer problems, scaling global solutions, and developing high-performing teams.
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