Rohith Ramanunni Thanikkal
Customer Helper - Foh Ground Operations @Jet2.com and Jet2holidays
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WORK HISTORY
Customer Helper - Foh Ground Operations @Jet2.com and Jet2holidays
Manchester, GB
Jet2.com and Jet2holidays are award-winning leaders in the UK travel sector, committed to offering seamless, customer-first experiences through their airline and package holiday services.Key Responsibilities: • Deliver front-line customer service to thousands of passengers during check-in, boarding, arrivals, and disruption scenarios • Ensure safety, security, and efficiency in line with CAA and Jet2 compliance standards • Coordinate with dispatch, ramp, and flight deck teams for seamless ground operations • Manage sensitive customer service situations (e.g. delays, cancellations, medical cases) with empathy and professionalism • Provide special assistance to PRM passengers, families, and VIPsPerformance Highlights & KPIs: • Assisted over passengers within the first 3 months • Contributed to maintaining over 90% on-time departure performance for my assigned shifts • Maintained a 95%+ satisfaction rating in customer feedback surveys • Recognised for excellent performance by duty managers, supervisors, and peers during peak operations
EDUCATION
University of Mumbai
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Aston Business School
Master's degree, International Business
Aston University
Master's degree, International Business
T.R.K. HSS Vaniyamkulam Palakkad Kerala India
Higher Secondary, Science
St. Thomas HSS, Mayannur, Thrissur, Kerala
Secondary
SIES College of Management Studies - India
Bachelor of Management Studies ( BMS ), Business, Management, Marketing, and Related Support Services
ABOUT ROHITH RAMANUNNI THANIKKAL
As a former Project Team Member at Enactus Aston, I am proud to have contributed to empowering refugees in Birmingham by celebrating their cultural heritage through food and addressing employment and entrepreneurial disparities. I collaborated with local refugee organizations, led various initiatives, and organized mentoring and entrepreneurship events, including launching an online marketplace. This experience significantly enhanced my project management, community engagement, and collaboration skills, along with deepening my knowledge of sustainable development and innovative problem-solving.I recently completed my MSc in International Business (Merit) from Aston University, where I gained a strong academic foundation in global market strategies, business analytics, and organizational behavior. As part of the program, I participated in a business simulation as a board member, where I facilitated strategic discussions, managed decision-making processes, and contributed to the overall success of the simulation.Additionally, I am proficient in a variety of software applications, including Microsoft Office Suite and social media platforms, and hold certifications in Advanced Excel and Google SEO. These technical and analytical skills, combined with my academic and extracurricular experiences, position me to add value to diverse professional environments.Now as a graduate, I am actively seeking full-time opportunities where I can apply my skills, knowledge, and experiences to contribute to impactful projects while continuing to learn and grow in the dynamic business landscape.
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