Rohith Jayaram
Customer Support Specialist at Diligent | SaaS Solutions Expert | 98% Client Satisfaction | Driving User Success & Process Improvement | Skilled in CRM, Troubleshooting, Escalation Management
- Role
- Customer Support Specialist at Diligent
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rohith Jayaram
As an accomplished Operations Professional, I possess extensive experience in overseeing…
Experience
Customer Support Specialist
Jun 2024 — Present · Bengaluru, IN
Resolved an average of 20+ customer tickets daily, consistently maintaining a 98% satisfaction rating and achieving 95% first-day closure on issues- Collaborated cross-functionally with technical and product teams to ensure faster, same-day issue resolution for clients, enhancing customer experience- Recognized internally for deep product knowledge, empathy, patience, and the ability to deescalate high-stress situations—even earning acknowledgment from the Support Vertical Vice President- Proactively identified and communicated recurring pain points, supporting the product team in streamlining solutions- Trained new support team members on troubleshooting procedures and best practices in customer communications.
Education
East West Institute of Technology, BANGALORE
Bachelor of Engineering - BE
2014 — 2018
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