Rohith Reddy K.
Engagement Specialist @Clove Dental
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WORK HISTORY
Engagement Specialist @Clove Dental
Hyderabad, IN
Manage patient engagement across appointment scheduling, treatment follow-ups, and post-visit feedback — handling 100+ calls/dayReduced patient no-show rate through proactive reminder workflows and personalized outreachAct as a communication bridge between clinical teams and patients, resolving escalations before they reach managementMonitor CSAT signals and surface service gaps to ops team for process improvement
ABOUT ROHITH REDDY K.
3+ years turning frustrated patients and customers into loyal advocates — across healthcare CX, international BPO, and operations.At Clove Dental, I manage end-to-end patient engagement: appointment scheduling, post-treatment follow-ups, escalation resolution, and cross-clinic coordination — all in a high-velocity call center environment.Before that, I handled the SiriusXM\'s international customer base at [24]7.ai — where I built the ability to resolve complex queries under pressure while maintaining high CSAT:→ High-volume CX operations (100+ interactions/day)→ Patient onboarding & post-sales engagement→ CSAT/NPS tracking & process improvement→ Team coordination, quality monitoring & SOP compliance.Currently open to: Customer Success Specialist | Team Lead | Floor Supervisor — Healthcare · Fintech · SaaSLet\'s connect if you\'re building a customer-first team.
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