Rohith Kumar Kudelly
Software Engineer -Technical Support | SysOps Associate | - Aziro (Deployed at Zeta)Hyderabad
- Role
- System Operations Associate at Aziro (formerly MSys Technologies)
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Rohith Kumar Kudelly
As a System Operations Associate, I specialize in proactive system monitoring and…
Experience
System Operations Associate
Aziro (formerly MSys Technologies)
Jul 2025 — Present · Hyderabad, IN
Actively involved in proactive system monitoring using Grafana and managing both proactive and reactive incidents through ITIL-aligned processes. Experienced in Jira Service Management (JSM) and Atlassian tools for end-to-end ticket lifecycle management.Skilled in incident triage, and coordinating with cross-functional teams to resolve issues within defined SLA and SLO targets. Regularly track open tickets, link related bug, problem, and PEO records, and ensure PIRs are completed for incidents.Comfortable handling multiple projects and boards in parallel (6+), following SOPs and daily operational updates while ensuring service stability and timely delivery.
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