Rohit Goel

About Rohit Goel

Senior leader with 24 years of experience driving growth, innovation, and excellence in Shared Services centers and BPO organizations. Proven track record of- Conceptualizing and executing operations strategies, robotics process automation, and cognitive/AI solutions to enhance client experience, fuel business growth, and boost margins- Leading business process transformation/re-engineering initiatives using analytical thinking, Six Sigma, Agile continuous improvement methodologies, and best practices- Fostering strong communication and people engagement.Key Strengths- Shared Services & BPO Leadership- Client Engagement & Change Leadership- Operations Excellence- Strategy & Planning- P&L and Profitability Management- Business/Process Cognitive Transformation- Project ManagementLeadership Expertise- Led large global business teams, managing vast operations and implementing operations management practices and programs- Demonstrated \"on-the-shop-floor\" experience, driving practical solutions and results.

Experience

1. F & a Global Project Executive for Large Commercial Accounts in Cpg Sector

   IBM

   Jul 2021 — Present · IN

   I own the contract for the end to end Finance and Accounting operations for one of the largest CPG organization globally. My responsibilities include successfully delivering on the client CFO 2026 vision of 50% finance cost reduction, exceeding internal profitability targets, transforming the current business operations to best in class through Gen AI and building a high performing team. I lead the account team of ~700 members distributed across 5 global centers executing Procurement /Accounts Payables /RTR/OTC/Master data delivery and TransformationHighlights include:1. Achieved higher profitability margins by 5%(against target) in last 2 years. I achieved this through various levers: • Generated multiple new business signings in niche areas beyond the standard BPO service catalogue – generated 40% signings of the base contract across last 2 years • Accelerated the growth of Digital workers through process Transformation- BPA, Gen AI, Analytics – 15% outcome year on year • Implemented location and process re-structuring and rationalization 2. Built a new center in Hyderabad and manned with ~350 members to deliver seamless client operations3. Drove maniacal deployment of tools and technologies in the client environment -Blackline, High Radius, Celonis, Cognitive invoice processing, Service Now, Ariba, phased moved from JD Edwards ERP to SAP4. Established strong engagement with the Regional Finance controllers and Finance Directors in the client organization to drive standardization across markets, resolve aged Balance sheet open items, drive adoption of the new tools deployed

Education

• Dehradun University

  B Sc, Economics,Maths and Stats

  1991 — 1994

• The Institute of Chartered Accountants of India

  Chartered accountancy , Applied Economics,Accounting,Commerce, Taxation

Skills

• Business Process Outsourcing (Bpo)
• Business Process Improvement
• Program Management
• Process Improvement
• Vendor Management
• Service Delivery
• Business Analysis
• Crm
• Bpo
• Six Sigma
• Business Process
• Customer Relationship Management (Crm)
• Leadership
• Outsourcing
• Management
• Team Management
• Training
• Transitions
• Strategy
• Operations Management