Rohit Babbar

About Rohit Babbar

Experienced Customer Success Individual with a demonstrated history of working in the…

Experience

1. Sr Manager, Customer Success

   Eshopbox

   Oct 2022 — Present · Gurugram, IN

   Serve as the primary point of contact for onboarding, adoption, retention, and satisfaction across a portfolio of clientsBuild and maintain strong, long-lasting customer relationships, ensuring high levels of engagement and customer satisfactionDrive customer retention and reduce churn by proactively identifying and resolving risksAnalyze usage data and customer feedback to offer actionable insights and improve product adoptionAct as a customer advocate by collaborating with Product, Sales, and Support teams to enhance the customer journeyDeliver business reviews and success plans to ensure customers meet their goals and derive maximum valueTrain and educate customers on best practices, new features, and tailored solutions to maximize ROIIdentify upsell/cross-sell opportunities and partner with Sales teams to expand account value

Education

• Model Institute of Engineering & Technology

  Master of Business Administration (MBA)

  2008 — 2010

• SPMR college of commerce

  Bachelor of Commerce (B.Com.)

  2004 — 2007

Skills

• Market Research
• Training
• Customer Satisfaction
• Net Promoter Score
• Customer Service
• Microsoft Office
• Management
• Team Building
• Marketing Strategy
• Customer
• Vendor Management
• Team Management
• Leadership
• Competitive Analysis
• Customer Support
• Crm
• Quality Control
• Mis
• Business Development