Rohit Adagiri Black Belt

About Rohit Adagiri Black Belt

Enterprise Program & Transformation Leader with 19+ years of experience driving large-scale operational governance across global delivery organizations FTE portfolio). Proven track record of leading senior managers, designing scalable PMO frameworks, deploying AI-driven automation, and delivering measurable business impact across multi-region operations.Leadership ScopePortfolio: FTEsDirect reports: 8 senior leaders (3 DGMs, 5 SDMs)Multi-region delivery oversightCross-functional stakeholders: Product, Operations, IT, QualitySkill SetsLean Six Sigma, Supply Chain Management, Quality, IT Operations, Project Management, Business Analytics, Robotic Process Automations, AI Practitioner.

Experience

1. Associate Director

   Cognizant

   Jul 2025 — Present · Hyderabad, IN

   Achievements Continuous Improvement Projects - Led 70+ Lean, Six Sigma, and automation initiatives delivering measurable operational impact equivalent to 300+ FTE efficiency gainsDelivered 60+ Lean projects leveraging VBA automation, Google Sheets scripting, Google Forms workflows, and process standardization—resulting in reduced cycle times, improved compliance, and scalable operational consistency.Robotic Automation - Implemented 10+ automation solutions using Chrome extensions and RPA, improving throughput, reducing manual effort, and enhancing accuracy.Gen AI Projects - 4 Artificial Intelligence projects; for candidate selection, automated Quality auditExecuted 5+ DMAIC Six Sigma projects improving core metrics including:Response SLA:+30% improvement (60% → 90%)Resolution SLA:+35% improvement (50% → 85%/ sustained to 90%)Quality accuracy:+18% improvement (74% → 92%)Conducted 30+ value stream mapping and end-to-end process design exercises.Facilitated capability uplift across teams by delivering 6 Lean and 10 Six Sigma training programs, mentoring Green Belts and leading continuous improvement maturity across the organization.ResponsibilitiesDevelop and scale a continuous improvement culture, driving operational excellence through Lean, Six Sigma, AI-driven optimization, and automation frameworks.Lead cross-functional transformation initiatives by mentoring teams, influencing stakeholders, and aligning process strategy to business goals.Conduct statistical and business analysis to validate process stability, identify patterns, and drive data-based decision-making.Partner with product, operations, and service-delivery teams to optimize customer experience across Phone, Chat, and Email support channels.Design and deploy AI-based solutions, including workflow intelligence, predictive analytics, and automation enablers to improve operational consistency and scalability.

Education

• International Institute of Information Technology Bangalore

  Post Graduate Diploma in Data Science, Data Science

  2017 — 2018

• Little Flower Junior College

  MPC, Mathematics, Physics, Chemistry

  2001 — 2003

• Osmania University

  Bachelor of Science (B.S.), Mathematics, Electronics & Computer Science

  2003 — 2006

Skills

• Project Planning
• Supply Chain
• Procurement
• Project Management
• Six Sigma
• Team Management
• Lean Tools
• Sourcing
• Vendor Management
• Supply Chain Management
• IT Operations
• Vba
• Business Process Improvement
• Purchasing
• Process Improvement
• Service Delivery
• Business Analysis
• Business Process Outsourcing (Bpo)
• Outsourcing
• Management
• Operations Management
• Bpo