Rohit Arora
Workforce Management - Planning, Realtime Execution, Scheduling, Forecasting & Capacity Planning
- Role
- Business Analyst - Long Range Planning & Capacity Planning at American Express
- Location
- Faridabad, HR, IN
- LinkedIn followers
- 500 followers
About Rohit Arora
A Seasoned resource with 14 + years of experience in Service Sector with a varied experience in Work Force Management-Short Term Planning, RealTime Analysis/Operational Leadership/Support Functions/Delivering TrainingA Leader, an Analyst and firm believer of \"Customer First - Customer Service is not a task, its an ATTITUDE\"
Experience
Business Analyst - Long Range Planning & Capacity Planning
Jan 2025 — Present · Gurugram, IN
Education
National Institute of Management
Diploma In Business Administration , Economics and Management
2007 — 2010
PBN Sen/Sec School
High School, Commerse
2001 — 2003
Skills
- Operations Management
- Performance Management
- Outsourcing
- Call Centers
- Leadership
- Management Information Systems (Mis)
- Vendor Management
- Microsoft Office
- Sales
- Service Delivery
- Business Analysis
- Service-Level Agreements (Sla)
- Management
- Service -
- Business Process Outsourcing (Bpo)
- Customer
- Training
- Business
- Team Management
- Business Process Improvement
- Customer Service
- Mis
- Employee Engagement
- Workforce Management
- Customer Relationship Management (Crm)
- Data Analysis
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