Rohit K.
Salesforce Certified Application Architect | Service Cloud | LWC
- Role
- Advisory Consultant at IBM
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rohit K.
Salesforce Developer
Experience
Advisory Consultant
Apr 2019 — Present · Bangalore, IN
Worked on the Social Care application within Salesforce Service Cloud to track and resolve customer issues related to AT & T products and services. The solution integrated various communication channels including Manual entry, Email-to-Case, and Social Media (Facebook, Twitter) to convert customer interactions into actionable Cases in Salesforce. Enhanced Standard Objects like Case, Contact, and Account, and built Custom Objects to support business processes. Leveraged Service Cloud features such as Omni-Channel, Case Feed, and Knowledge Base for efficient agent handling and faster resolution. Developed Apex Controllers, Visualforce Pages, and Test Classes to implement custom UI and complex business logic. Built real-time Dashboards and Reports for visibility into performance metrics. Automated data processes via Data Loader and Batch Apex. Ensured high-quality deployments through strong unit testing and adherence to Salesforce development best practices.
Education
GBSSS
Non Medical
2008 — 2010
B. S. Anangpuria Institute of Technology and Management
Bachelor of Technology (BTech), Information Technology
2010 — 2014
Skills
- C
- Operating Systems
- Java
- Databases
- Algorithms
- C++
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