Rohit Yadav
MAJOR INCIDENT MANAGER || ITIL best practices including Incident, Problem, Change and Service Level Management || Stakeholder Management
- Role
- Major Incident Manager at Tech Mahindra
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Rohit Yadav
As a dedicated Major Incidents Manager with over 4 years of experience, I specialize in orchestrating effective responses to critical incidents that affect organizational stability and performance. My expertise lies in leading cross-functional teams, managing high-stress situations, and implementing robust incident management frameworks to ensure business continuity and minimize downtime.In my current role, I have successfully overseen the resolution of numerous high-impact incidents, leveraging my strong problem-solving skills, attention to detail, and strategic communication to drive prompt and efficient solutions. My experience includes developing incident response strategies, conducting post-incident reviews, and continuously improving processes to enhance operational resilience.
Experience
Major Incident Manager
Feb 2023 — Present · Mumbai, IN
Proficient in managing critical issues as both a Major Incident Manager and Problem Manager specifically for Severity 1 and Severity 2 incidents. Proficient in applying ITIL best practices including Incident, Problem, Change and Service Level Management. Played a pivotal role as a key member of the Infrastructure Team strategically aligning the most efficient resources to restore business services. Demonstrated commitment to conducting root cause analysis and implementing future prevention and risk mitigation strategies within the framework of ITIL disciplines. Orchestrated integration of automated Incident Resolution tool Shoreline.io, slashing Mean Time to Restore Services by 30% and reducing on-call burden by 25%. Ensure adherence to Incident, Problem and Change (IPC) Management process & governance. Hosted and driven Major Incident Management calls till incident closure with required stakeholder’s communication. Manage the Post Incident Review (PIR) process for Major Incidents to drive identification and resolution of root cause to prevent incident recurrence. Take charge of Priority 1 (P1) and Priority 2 (P2) incidents guiding them toward swift resolution. Maintain real-time and ongoing communication with support teams to ensure the swift resolution of critical incidents. Responsible for timely issuance of all incident notifications in accordance with the agreed-upon process. Managed day-to-day operations within the Major Incident Team, guiding all stakeholders to ensure tasks were executed according to plan and completed within the designated SLA. Notifying the management with various incident reports like ageing tickets, Case type, SLA based Outage Availability and Performance reports.
Education
Goverment polytechnic mumbai
Diploma
2015 — 2018
Datta Meghe College of Engineering CIDCO Sector III Airoli Navi Mumbai 400 708
Bachelor of Engineering - BE
2018 — 2021
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