Rohit Vylen
Manager Customer Support Services
- Role
- Manager Customer Support Services at Commvault
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rohit Vylen
Manager with a strong background in leading technical support teams and managing critical customer escalations to drive operational excellence and customer satisfaction. Proven expertise in optimizing key KPIs, including CSAT, SLA, and Time-to-Resolution, while fostering high-performing, collaborative teams. Adept at resolving complex technical issues, mentoring teams, and enhancing service delivery processes through continuous improvement. Skilled in cross-functional collaboration, knowledge sharing, and global support coordination to ensure seamless, round-the-clock service.
Experience
Manager Customer Support Services
Mar 2020 — Present · Bengaluru, IN
Team Management · Escalation Management · Incident Resolution · KPI Optimization · Customer Satisfaction (CSAT) Improvement · SLA Management · Time-to-Resolution (TTR) · Technical Team Leadership · Employee Engagement · Performance Management · Team Mentoring · Critical Thinking · Problem Solving · Knowledge Base Contribution · Backlog Reduction · Global Support Coordination · Cross-functional Collaboration · Internal and External Stakeholder Management · Continuous Improvement · Customer Experience · Technical Coaching · Process Optimization · Resource Planning · Incident Management · Communication Skills · Client Relationship Management.
Education
BHS
PCMC
Periyar University
BCA, Computer Science
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