Rohit Tiwari
Client Support Manager @FIS
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WORK HISTORY
Client Support Manager @FIS
CSM | ITIL | AGILE | SDLC | SIX SIGMA | FIX Trading Support
EDUCATION
Savitribai Phule Pune University
Masters in Management
Savitribai Phule Pune University
Bachelor of Commerce (BCom), Business/Commerce, General
Savitribai Phule Pune University
DIPLOMA IN BUSINESS MANAGEMENT, Business, Management, Marketing, and Related Support Services
CBSE
12TH STD
CBSE
10th STD
Savitribai Phule Pune University
MASTERS IN MANAGEMENT SCIENCE, Business Administration and Management, General
ABOUT ROHIT TIWARI
AREA OF EXPERTISE• Customer Relationship Management.• Customer Satisfaction.• Surveys and Customer Feedback Analysis.• Ownership for Projects.• Performance Management.• Change Management.• Decision Making.• Risk Management.• Incident Management.• Service Delivery Management.• Problem Management.• Team Management.• Customer Account Management.• Business Contingency Management.• Analytics and Reporting.• Excellent communication skills.• Cross-Functional Collaboration.• Resource Planning.• Coaching and Developing Others.• Order Management System.• Trade Operations Support.• Fix Protocol.• Product Functional Support.• Service Operations.• Product/Application Functional & Sanity Testing.• Defect Life Cycle Management.• Knowledge of Kanban System Design.• Good understanding of Agile Scrum.
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