Rohit Thakur

About Rohit Thakur

Result oriented professional with nearly 12 years of experience in running successful method-oriented operations and taking initiatives for business excellence through process improvement; targeting assignments in Operations Management with an organization of high repute.Profile summary:•Qualified management professional with rich experience in achieving business growth objectives across the Service industry and championing organization values & vision, overcoming complex business challenges and delivering on mission-critical targets•Track record of managing processes/ SOPs, streamlining workflow & creating team work environment to enhance productivity innovatively; skilled in ensuring change management, operational & strategic governance for continual service improvement•Skills of building and maintaining healthy business relations with high net-worth and corporate clients and ensuring high client satisfaction matrices by achieving delivery & service quality norms•Expertise in managing complex escalations; successfully implemented various process improvement initiatives to achieve improvement in services disconnection•Proficient in managing various activities like setting up of targets, SOP & SLA/TAT management, quality assurance, data analysis, MIS management and so on•Expertise in managing & leading teams for running successful process operations & experience of implementing procedures, service standards for business excellence•A result-oriented individual with strong analytical, communication, interpersonal and organizational skills

Experience

1. Business Analyst

   Radiant Digital

   Apr 2023 — Present · Hyderabad, IN

Education

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Master of Business Administration (MBA), Business Administration, Management and Operations

  2015 — 2017

• Dr. B. R. Ambedkar Open University, Hyderabad

  Bachelor of Commerce - BCom, Business/Commerce, General

  2009 — 2012

Skills

• Team Leadership
• Business Development
• Team Management
• Leadership
• Telecommunications
• Voip
• Crm
• Wireless
• Vendor Management
• Product Management
• Project Planning
• Key Account Management