Rohit Singh

About Rohit Singh

Experienced Operations Manager with a demonstrated history of working in the food & beverages industry. Skilled in Operations Management, Vendor management, Process improvement, Microsoft Excel, Public Speaking, Microsoft Office, and Teamwork. Strong professional with a Bachelor of Engineering - BE focused in Mechanical Engineering from Rajiv Gandhi Prodyogiki Vishwavidyalaya.

Experience

1. Operations Manager

   Greenox

   Jan 2021 — Present · Noida, IN

   Implemented 5S and FIFO/LIFO training systems to reduce losses, enhance customer experience, and motivate employees for a better environment. Analyzed weekly and monthly level late orders, product make time, wait time, and trip time by using multiple data points and took corrective and preventive actions for customer complaints, thereby calibrating the customer complaints by 17% month-on-month. Prioritized customer satisfaction by analysing reasons for late orders, conducting weekly complaint analysis at the city level, and utilizing Swiggy/Zomato dashboards to track complaints, late orders, and inventory, thereby finetuning the late delivery percentage from 5.7% to 2.1%. Conducted inventory analysis to identify and address in-process variances and wastages affecting food cost, effectively reducing waste, and optimized profitability by 3.4% Designed the framework by defining key metrics collated on a dashboard which helps Outlet Managers look at data points for effective monitoring

Education

• Rajiv Gandhi Prodyogiki Vishwavidyalaya

  Bachelor of Engineering - BE, Computer Science

  2014 — 2018