Rohit Singh
Assistant Manager - Institutional Clients (Euler Motors) | Data Analytics Enthusiasm | Customer Experience |
- Role
- Assistant Manager at Euler Motors
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Rohit Singh
Customer experience, operations, and analytics professional with 6+ years of experience…
Experience
Assistant Manager
Jan 2024 — Present · New Delhi, IN
Client Relationship & Service Operations – Act as the primary contact for Institutional Clients, ensuring seamless post-sales service, prompt issue resolution, and transparent updates on escalated vehicle statuses. Service Issue Resolution & RCA – Conduct thorough Root Cause Analysis (RCA) for major service escalations, sharing insights with internal teams and clients while implementing preventive measures to minimize recurrence. Cross-Functional Collaboration – Coordinate with R&D, Product, and Sales teams, actively participating in sprint calls to drive service enhancements based on client feedback. Service Ticketing & Operational Efficiency – Oversee the service ticketing system, ensuring timely closure within SLA, monitoring escalations, and improving resolution rates. Data Management & Reporting – Maintain client vehicle databases, leveraging MS Excel for reports and visualization tools (Grafana, Metabase) to track key performance metrics, enabling proactive maintenance scheduling. Client Program Management – Drive Vehicle Service Campaigns, Training Programs, and Special Checkups, optimizing fleet efficiency and aligning vehicle maintenance with workshop schedules. Customer Experience & Satisfaction – Enhance customer satisfaction by resolving complaints swiftly, reducing turnaround times, and establishing feedback loops for continuous service improvement- Maintaining the AMC renewals. for creating. Revenue for the Company under the customer excellence and giving the benefits of the same to the Customers - Maintaining and tracking the PSF score and NPS rating of the Service hub.( DODO and COCO) for better service experience at the customer- Daily tracking and monitoring the major escalations and PNA cases of Customers and resolving the same within the reducing - Maintaining the performance of the resolution TAT from upto 48hrs to now within 24 hrs and targeting for less than 2 hrs.
Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering - BE, Mechanical Engineering
Dalimss Sunbeam School - India
12th, Science
2014 — 2015
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.