Rohit Singh
Technical Support Lead
- Role
- Team Manager at Infosys
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Rohit Singh
Assistant Manager | Telecom Operations | L1 Team Lead | SLA Management | Escalations | RCA | Reporting | Team Handling (12 Agents)Experienced Telecom Team Lead with 2+ years of hands-on experience in managing end-to-end L1 telecom operations, leading a 12-member support team, and delivering consistent SLA and KPI excellence. Adept at outage management, RCA preparation, escalation handling, and ensuring seamless coordination across cross-functional teams.I specialize in maintaining operational stability, improving customer experience, and driving high team performance through structured coaching, performance monitoring, and workflow optimization. Skilled in managing high-pressure environments, prioritizing critical incidents, and ensuring compliance with ITIL best practices.I am now seeking an opportunity as Assistant Manager – Telecom Operations, where I can contribute strong leadership, process excellence, analytical thinking, and service improvement expertise to deliver impactful results.Key Skills: Service Desk Management ITIL Processes & SLA Management Incident, Change & Problem Management L1 Support & Troubleshooting (VoIP, MPLS, VPN, LTE) Ticketing Tools (ServiceNow, BMC Remedy, JIRA) Customer Service & Escalation Handling Team Leadership & Performance Coaching Process Improvement & Automation Stakeholder & Vendor Coordination
Experience
Team Manager
Mar 2024 — Present · Pune, IN
Education
CBSE
10th
Chatrapati Sahuji Maharaj Kanpur University, Kanpur
Bachelor's degree
Kanpur University, India
Bachelor of Commerce
Maharashtra Tourism
12th
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