Rohit Shetty
Global Service delivery manager at Infosys
- Role
- Global IT Service Delivery Manager at Infosys BPM
- Location
- Navi Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Rohit Shetty
IT Service Desk Manager by profession, Aspiring to be a great leader leading by examples…
Experience
Global IT Service Delivery Manager
Jan 2025 — Present · Pune, IN
Global IT Service Delivery Manager by profession, aspiring to be a great leader leading by examples. In-depth knowledge of IT service delivery with more than 8+years of industry experience. Proactive in taking initiatives to reduce factors which is impacting team’s performance and business.Responsible for SLA /KPI management for Project, knowledge management, problem management and change managementResponsible for the Incident Management delivery for the tower. Coordinate, communicate and implement incident resolutions from support groups, vendor and end users defined by Incident ManagementResponsible for day to day performance of Service Desk Team Handling Stakeholders and providing Weekly and monthly Governance updates Responsible for Onboarding and Hiring Staffing for the account. Identify, analyzing problems and suggesting improvements identified in the area of responsibility and implementing those with a recognized business benefit.Responsible for Leave and staffing management.Responsible for addressing people issues.
Education
Vignan Institute of Technology & Sciences
Bachelor of Technology - BTech
2012 — 2016
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