Rohit Shaw
Full Stack Developer • Cloud Engineer II • 3x Microsoft Certified • 1x GitHub Certified
- Role
- Cloud Engineer at Insight
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Rohit Shaw
Hi there, I am a full-stack software engineer with a Bachelor of Technology in Computer…
Experience
Cloud Engineer
Jul 2022 — Present
Architected and implemented a cloud-based helpdesk system using C#.NET MVC, SQL, and SendGrid on Microsoft Azure, optimizing ticketing functionality for enhanced user experience and efficient issue resolution. Streamlined support operations by automating ticket routing based on skillset and priority, boosting agent productivity and improving first-call resolution rates. Demonstrated exceptional time management skills by developing a new helpdesk system concurrently with providing ongoing support for existing applications, ensuring timely project delivery without compromising service quality. Technical proficiency in C#.NET MVC, SQL, and Microsoft Azure, showcasing strong backend development capabilities. Effective collaborator and communicator within the team and across departments, ensuring seamless integration and functionality enhancements.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.