Rohit Sharma
Transformational Telecommunications Professional | Driving Network Excellence through DWDM, OTN, SDH, SONET, Carrier Ethernet Expertise | 12+ Years of Experience in Network Optimization, Implementation & support
- Role
- Technical Support Specialist at Ciena
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Rohit Sharma
As a seasoned telecommunications professional with over 12 years of experience, I specialize in transmission technologies, network management, and infrastructure implementation across diverse sectors such as telecommunications, networking, and IT. My career is marked by a proven ability to align technical expertise with business objectives, driving network transformation and excellence.I am recognized for my comprehensive understanding of global telecom infrastructure, having worked with global clients and developed expertise in transmission technologies, including DWDM, OTN, SDH, SONET, Ethernet, and Carrier Ethernet. My expertise lies in designing and implementing scalable network solutions, ensuring seamless network operations and exceptional customer experience.I excel in driving technical innovation, staying up-to-date with industry trends and emerging technologies to drive network transformation and excellence. My expertise ensures collaborative relationships with clients, tailored solutions, and exceptional customer experience.Value PropositionI bring a unique blend of technical expertise, business acumen, and leadership skills, ensuring the delivery of innovative network solutions that drive business growth and excellence.Key Achievements Transmission Technology Expertise: Constructed comprehensive expertise in transmission technologies, including DWDM, OTN, SDH, SONET, Ethernet, and Carrier Ethernet. Global Telecom Infrastructure: Established a deep understanding of global telecom infrastructure, enabling the design and implementation of scalable network solutions. Network Management: Demonstrated proficiency in Network Management Systems (NMS), enabling efficient network monitoring and management. Infrastructure Implementation: Successfully implemented active infrastructure equipment, driving network modernization and optimization. Technical Innovation: Embraced technical innovation, staying up-to-date with industry trends and emerging technologies to drive network transformation and excellence.My goal is to continue leveraging my expertise to drive network transformation and excellence, delivering innovative solutions that drive business growth and excellence. Connect with me to discuss how we can collaborate to achieve these objectives.Do reach me out at: r••••••••@gmail.com
Experience
Technical Support Specialist
Jul 2022 — Present · Gurugram, IN
I was hired to resolve complex network issues. My efforts enabled seamless global network operations and enhanced customer satisfaction.Key Achievements: Transforming Network Operations: Spearheaded technical resolutions for complex SDH/SONET/DWDM/OTN/ASON/WSON/SNMP/TL1 technology issues, leveraging expertise in Ciena 6500, 5400, RLS, and Wave Server/WaveServer Ai. Empowering Teams: Mentored and trained L1/L2 teams, fostering a culture of technical excellence and collaboration to drive network innovation. Driving Efficiency: Streamlined issue resolution through technical case audits, plan verification, and knowledge sharing, ensuring seamless network operations and customer satisfaction. Customer-Centric Approach: Built strong relationships with high-priority accounts, serving as SPOC and attending monthly ORMs to ensure tailored solutions and exceptional customer experience. Technical Thought Leadership: Drafted knowledge articles, MOPs, and root cause analyses, showcasing expertise and contributing to the advancement of network technologies. Technical Troubleshooting: Successfully replicated and resolved critical production bugs, collaborating closely with design teams to ensure seamless issue resolution. Account Management and Escalation: Served as the primary point of contact for high-priority accounts, ensuring timely issue resolution within strict Service Level Objectives (SLOs) and participating in monthly Operational Review Meetings (ORMs) to manage escalations and drive customer satisfaction.
Education
CT Institution ,Jalandhar
Bachelor of Engineering (B.E.), Electronics and Communication Engineering
2008 — 2012
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