Rohit Sharma

About Rohit Sharma

Customer-focused professional with 4+ years of experience supporting users, systems, and operations across SaaS, data platforms, and high-pressure technical environments. I bring a strong blend of technical understanding, process discipline, and clear communication to help customers and internal stakeholders succeed.I have hands-on experience working with CRM and ATS platforms such as Salesforce, Oorwin, CEIPAL, and Ocean Manager, where I supported end users through data validation, workflow management, onboarding, documentation, and issue resolution. At MongoDB, I contributed to the Sales Data Strategy & Insights team by ensuring data accuracy, consistency, and reliability across customer and sales records—directly supporting go-to-market teams and decision-making.In my recent roles supporting the U.S. market in SaaS-driven environments, I acted as a primary point of contact for users, candidates, and stakeholders—managing expectations, resolving issues, coordinating across time zones, and maintaining high data and process compliance. I am comfortable working with complex systems, handling high volumes, and translating technical or operational details into clear, actionable communication.Earlier in my career, I worked as a Marine Engineer on foreign-going vessels, operating in safety-critical, high-pressure environments. This experience strengthened my troubleshooting mindset, attention to detail, documentation discipline, and ability to remain calm and solution-oriented during incidents—skills that strongly translate into technical and product support roles.I am now seeking opportunities in Product Support, Technical Support, After-Sales Support, or Customer Success, where I can:Support customers through complex tools and workflowsTroubleshoot issues and improve user experienceMaintain data accuracy, documentation, and complianceCollaborate cross-functionally with product, engineering, sales, and operations teamsI’m particularly interested in SaaS, technology, and data-driven organizations where customer experience and operational excellence are valued.

Experience

1. Technical Recruiter - Talent Acquisition

   Droisys

   Nov 2025 — Present · Noida, IN

   End-to-end support for U.S. market hiring operations in a SaaS-driven environment, acting as a primary point of contact for candidates and internal stakeholders. Managed workflows using ATS/CRM systems (Oorwin), ensured data accuracy, compliance, and documentation, and coordinated processes across time zones. Resolved issues proactively, improved turnaround times, and delivered a consistent, customer-focused experience through clear communication and process optimization.

Education

• Meerut Institute of Engineering and Technology(MIET)

  Bachelor of Technology - BTech, Mechanical Engineering

• Anglo Eastern Maritime Academy

  Graduate Marine Engineering