Rohit Sharma
BPO Quality & Performance Leader | Driving Audit Accuracy, Process Excellence & Client Satisfaction | QA Frameworks • COPC • Six Sigma
- Role
- Assistant Manager Quality Analytics at TP
- Location
- Chandigarh, CH, IN
- LinkedIn followers
- 500 followers
About Rohit Sharma
I help BPO operations improve quality, compliance, and customer experience — without killing productivity.I work at the intersection of:• Quality Assurance & Audits• Process Improvement & Root Cause Analysis• Client & Internal Stakeholder ManagementWhat I actually do: Build and scale QA frameworks Improve audit accuracy & calibration Identify systemic gaps, not surface errors Coach teams using data, not opinionsResults I focus on:• Higher CSAT & compliance• Reduced repeat errors• Stronger client confidence• Better-performing agents & TLsCurrently focused on:BPO Quality Excellence | Performance Metrics | Continuous ImprovementIf you care about quality that moves numbers — let’s connect.
Experience
Assistant Manager Quality Analytics
Sep 2024 — Present · Sahibzada Ajit Singh Nagar, IN
Skilled in Quality Monitoring, RCA & CAPA, calibration, and audit analytics to improve performance and compliance- Managing quality for pre-sales and post-sales journeys across e-commerce, media entertainment, and financial services- Enhancing customer experience and improving KPIs such as NPS, AHT, FCR, and Conversion Rate- Stakeholder communication, cross-functional collaboration, and training delivery for continuous improvement- Adept in using data-driven insights to identify trends, optimize processes, and support business growth- Building high-performing, customer-focused teams through effective coaching and quality frameworks
Education
Sri Guru Gobind Singh College, Sector-26
BCA - Bachelor of Computer Application, Computer Science
2013 — 2016
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