Rohit Sarkar
Enterprise Reliability Engineering Leader | Driving Resilient Digital Transformation
- Role
- Director, Digital Reliability Engineering at Royal Caribbean Group
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Rohit Sarkar
Senior Technology & Reliability Engineering Leader with 19+ years of experience driving digital operations, cloud modernization, and SRE transformations for Fortune 500 retailers and global enterprises. With nearly two decades in software engineering and consulting—including serving as Segment Head at Tata Consultancy Services (TCS)—I have led global engineering teams delivering cloud, data, and digital programs for major North American enterprises.I specialize in evolving organizations from traditional operations to SLO-driven SRE models and agentic, machine-led operations that strengthen platform resilience and scale. My focus is building highly available, self-healing, observable systems that improve customer experience and operational predictability.Key Contributions & Impact• SRE and Reliability Transformation: Established an enterprise Reliability Center of Excellence introducing SLO/SLI frameworks, error budgets, reliability dashboards, and incident playbooks across ~250 applications• Agentic Ops: Transitioned legacy RUN operations to an automated, agentic ops model with AI-driven anomaly detection, predictive alerts, and self-healing workflows• Operational Experience- Reduced MTTR by 30% through automated diagnostics, deeper observability, and standardized RCA practices - Increased platform availability to 99.97% using automated failover, resilience design reviews, and chaos engineering - Cut repeat critical incidents by 35% through resilience engineering, technical-debt remediation, and improved operational rigor• Cloud and Architecture Modernization: Led major cloud-native modernization efforts including warehouse management systems and enterprise data lakes using AWS/Azure and modern microservices architectureKnown for aligning engineering excellence with business outcomes, improving stability at scale, and building teams that deliver reliable, high-performing platforms.
Experience
Director, Digital Reliability Engineering
Feb 2026 — Present · Miami, FL, US
Lead enterprise-wide reliability strategy and operational excellence for mission-critical digital platforms supporting millions of customer interactions across web, mobile, and cloud ecosystems. Responsible for ensuring highly available, resilient, and performant digital experiences through modern Site Reliability Engineering (SRE), observability, automation, and incident management practices.
Education
West Bengal University of Technology, Kolkata
Bachelor of Technology, Information Technology
2002 — 2006
Calcutta Boys' School
ICSE and ISC, Science
1989 — 2002
Skills
- Testing
- Business Intelligence
- Merchandising
- Db2
- Sdlc
- Jda
- Oracle
- Requirements Analysis
- Websphere Application Server
- J2ee Application Development
- Ibm Websphere Commerce
- Loadrunner
- Retail
- Shell Scripting
- Javascript
- Integration
- Weblogic Administration
- Microsoft Sql Server
- Perl Script
- Html
- Java Enterprise Edition
- Ibm Rational
- Master Data Management
- Business Analysis
- Ibm Tivoli Workload Scheduler
- Java
- Erwin
- Struts
- Sql
- Quality Center
- Unix Shell Scripting
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