Rohit Saini

About Rohit Saini

I’m a German language specialist with hands-on experience in IT Service Desk more then 4 years. I’ve also trained in SAP MM and I’m looking for roles where I can combine language and tech skills.

Experience

1. Senior Analyst

   HCLTech

   Jun 2023 — Present · Noida, IN

   As a german language specialist on the IT servicedesk, I provide expert linguistic support while leading and managing a team of professionals, ensuring seamless communication and exceptional service delivery for German speaking clients.My key responsibilities include:Handling technical inquiries and troubleshooting IT issues for German-speaking users, ensuring prompt, clear, and accurate resolution.Translating and localizing documentation, knowledge base articles, and user guides to maintain consistency and enhance user experience across platforms.Collaborating with cross-functional teams to implement software and IT solutions for German-speaking regions, ensuring user-friendly interfaces and support materials.Managing and allocating tasks to a team of language specialists, optimizing workflow to ensure high productivity and efficiency in a fast-paced environment.Monitoring team performance, providing training, and offering mentorship to ensure language-specific best practices and excellent customer service standards.Continuously identifying areas for improvement and implementing strategies to enhance team collaboration, service quality, and overall customer satisfaction.By combining my technical expertise with strong leadership and linguistic precision, I drive operational efficiency, improve customer satisfaction, and help create a supportive and productive work environment for the Team.

Education

• Udemy Alumni

  Sap

  2024 — 2025

• Goethe Institut Indien

  German Language C1 Certified