Rohit Ramachandran

About Rohit Ramachandran

One of the tests of leadership is the ability to recognize a problem before it becomes…

Experience

1. Head of Advertiser Experience, North America, Monetization Integrity

   TikTok

   Mar 2021 — Present · Austin, TX, US

   Developed a culture of performance, innovation, continuous improvement, and accountability in development of a 20-member program management team while overseeing a global team of 40+ members across Release Management, Production Support, and Program Management. Managed budgets up to $2M for US and international projects. Directed 3rd party vendor relations ensuring SLA compliance and the highest quality service and support. Streamlined workflow, throughput, and communication among 10+ departments to ensure successful rollout of product updates and enhancements. Led mission critical projects such as the successful company-wide migration to a new CRM system. Maintained excellent relationships with 15+ executives across various departments. Slashed critical incidents 50% and incident resolution time 30% via standardizing processes and procedures within incident management, change control, and release planning. Significantly improved adaptability and gained a 20% faster project delivery through integration of Agile methodologies. Lowered TTM 15% by partnering with IT, engineering, and marketing teams and optimizing the PDLC. Drove customer satisfaction 25% and reduced ticket backlog 40% via launch of a scalable ticketing system. Innovated vendor KPIs and a review process which improved service quality and reliability 10%.