Rohit Radhakrishnan

About Rohit Radhakrishnan

I am a dedicated client success professional with 5+ years of experience in the maritime industry, focused on building strong, long-term stakeholder relationships and ensuring customers achieve maximum value from our solutions. My approach is centered on proactive problem-solving, leveraging data to inform strategy, and driving measurable business impact, not just managing expectations.I thrive on bridging the gap between client needs and internal teams (Product, Sales, Operations) to deliver a seamless customer experience and protect revenue. My expertise includes managing complex customer lifecycles, from initial onboarding through project delivery and renewal forecasting. I excel at translating operational success into tangible results like improved retention, cost optimization, and enhanced client satisfaction.Specialties:Customer Retention & Churn ReductionAccount Management & Executive Relationship BuildingProject Management (Drydocks, Retrofits, Takeovers)Cross-functional Collaboration & Stakeholder CoordinationCRM Proficiency (Mention specific tools you\'ve used like Salesforce or HubSpot here if applicable)Feel free to connect if you\'re interested in discussing customer success strategies in B2B environments or exploring new opportunities!

Experience

1. Senior Technical Officer

   Bernhard Schulte Shipmanagement

   Apr 2025 — Present · Mumbai, IN

   I lead an eleven-member team, managing invoice counts, Disbursement Account (DA) balances, requisitions, and open purchase orders (POs). My role includes supporting the project manager on owner-related projects and ensuring smooth operational workflows.I provide active project management support for various maritime retrofit projects: VFD installation, DOP logger installation, mooring winch installation, cargo capacity upgrades for containers, propeller modifications, and LED light installations.I actively participated in the dry dock operations for the vessel Golden Frost at Julian Shipyard in Zhoushan, China. This involved spare parts coordination, supervising hot work, and overseeing reflagging from the Marshall Islands to a Belgium flag, including certification updates. I also executed vessel takeovers for Golden Tide, Golden Wave, and Golden Erling.My responsibilities encompass procurement of stores, spare parts, provisions, and repairs. I manage budget codes, logistics, and warehousing, communicating directly with vessels, suppliers, and the logistics team. I coordinate with agents, source through preferred suppliers, and create POs based on quotations, addressing technical queries with relevant personnel.To optimize costs, I consolidate shipments to reduce freight and manage agent appointments and their final DAs. I handle invoicing, ensuring confirmations align with vessel and warehouse receipts. These efforts collectively contribute to operational efficiency, cost control, and timely project execution.

Education

• Model college Dombivli

  HSC, Science

  2015 — 2017

• Model English High School

  SSC

  2015

• B. K. Birla College (Empowered Autonomous Status), Kalyan

  Bachelors of science in Information technology, Information Technology

  2017 — 2020