Rohit Pradhan
AVP – Contact Center Head | Transforming Customer Experience, Quality & Process Excellence | Lean Six Sigma Green Belt | FinTech, Banking & NBFC Leader
- Role
- Assistant Vice President at Bandhan Bank
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Rohit Pradhan
Accomplished customer experience leader with over 19 years of proven success in BFSI, Telecom, and NBFC sectors. driving service excellence through Lean Six Sigma methodology. Delivered improvements in NPS, operational cost, and first-contact resolution.As a results-driven professional, I excel in managing complex projects and fostering collaboration among stakeholders. My strong communication skills and ability to build relationships have consistently delivered high-quality outcomes.Committed to continuous learning and innovation, I stay ahead of industry trends to drive impactful solutions. With a proven track record of success, I am poised to make a significant positive impact on any organization.
Experience
Assistant Vice President
Oct 2025 — Present · Indore, IN
Leading end-to-end Contact Centre operations with a strong focus on customer experience, process excellence, and team performance within the BFSI domain.
Education
CHANDIGARH UNIVERSITY
Master of Business Administration - MBA, Finance and FinTech
Devi Ahilya Vishwavidyalaya
Bachelor of Commerce (B.Com.), Commerce
2002 — 2005
Skills
- Operations Management
- Team Leadership
- Performance Management
- Crm
- Mis
- Customer Satisfaction
- Service Delivery
- Business Analysis
- Process Improvement
- Team Management
- Microsoft Excel
- Bpo
- Leadership
- Sla
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