Rohit Pawaskar

About Rohit Pawaskar

Good experience in Managing, Monitoring the performance of more than 300+ team members- Automated auditing system that increases team utilization and audit percentage, saving 50 man-hours per day- Developed and implemented a fraud detection and reconciliation system that reduced theft by 17%- Expertized in Team Management, Client Management, Operations & Project management, Strategic & Process Management- Introduction of a new business unit that increased the company\'s revenues by 6%- Conception and implementation of MIS live dashboards for all stakeholders- Managing Client discussion, identify their pain points and resolving issues within TAT- Keeping track of Login Time, AHT, Quality, Schedule Adherence on a daily basis- Experienced in new initiatives and implementing new business requirements based on market needs- Good at working with the engineering and product team to improve the product and customer experience and troubleshoot issues- End-to end implementation of B2C sale’s vertical structure without cost to company and achieve 200% of the target- Good experience in B2B and B2C operations- Involved in building a driver support centre and managed the same for PAN India- Part of city expansion team and set up operational and vehicle tracking system in 2 cities- Strong knowledge in technical tools like SQL, Jira, MS Excel, Mix panel, Slack, Dynamo DB, API\'s, Google Analytics, Trello, UAT. Education: Bachelor of Engineering (Computer Science and Engineering) from VTU, Belgaum in 2011.

Experience

1. Senior Manager

   Byju\'s

   Jul 2022 — Present · Bengaluru, IN

Education

• Visvesvaraya Technological University

  Engineer’s Degree

  2007 — 2011