Rohit Pargain

About Rohit Pargain

As a ServiceNow Developer I leverage my skills in ITSM, scripting, and ServiceNow to…

Experience

1. Servicenow Developer

   Tata Consultancy Services

   Jun 2021 — Present · Pune, IN

   Created new fields, tables, service catalogs and the documents for implementation- Worked with customer for the functional specification design for both incident and change management process-Worked on integration using OAuth authentication and also created scheduled jobs to automate token generation and refresh- Worked on Event Registry and Email Notification to trigger email notification based on selected CI’s and Subcategory in change request- Worked on Service request integration using Rest message and Scripted rest API’s- Worked on Major incident management and communication plans to auto populate emails and auto populated email recipient based on selected CI’s and subcategory in incident- Workedon business rules on different scenarios to automate the process of incident and change- Workedon UI policies, UI actions, client scripts to make user interface effectively- Experience in glide Ajax fetch the data from server- Implemented service catalog effectively to make ServiceNow to end user friendly-Implemented Access control lists (ACL) and Business rules for the various modules incident, problem, change and other applications for providing contextual security- Enhancements and client’s requirements based on priority, ensuring timely delivery and client satisfaction